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Comment by cyptus | Hacker News Reader

AFD is down quite often regionally in Europe for our services. In 50%+ the cases they just don‘t report it anywhere, even if its for 2h+.

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Spam those Azure tickets. If you have a CSAM, build them a nice powerpoint telling the story of all your AFD issues (that's what they are there for).

> In 50%+ the cases they just don‘t report it anywhere, even if its for 2h+.

I assume you mean publicly. Are you getting the service health alerts?

I got a service health alert an hour after it started, saying the portal was having issues. Pretty useless and misleading.

That should go into the presentation you provide your CSAM with as well.

Storytelling is how issues get addressed. Help the CSAM tell the story to the higher ups.

in many cases: no service health alerts, no status page updates and no confirmations from the support team in tickets. still we can confirm these issues from different customers accross europe. Mostly the issues are regional dependent.

Some really unfortunate acronyms flying around the Microsoft ecosystem . . .

Quite so. The acronym collision rate is high.

In general, plain language works so much better than throwing bowls of alphabet soup around.

That's a funny criticism to make on a tech forum.

But, for future reference:

site:microsoft.com csam

That's an even 5:5 split between both meanings.

CSAM apparently also means Customer Success Account Manager for those who might have gotten startled by this message like me.

Thank you, not going to google that shit.

"Apply to become a CSAM mentor"

Alternative für Deutschland was strange enough, when I saw CSAM I was really wondering what thread I had stumbled into

haha :D

> CSAM

Child Sex-Abuse Material?!? Well, a nice case of acronym collision.

They must really depend on their government contracts with this administration…

They should rename to Success Customer Account Manager.

Most companies just call 'em CSMs

but that makes them sound like Managers, which is not what they are -- glorified sales people, really.

actual Managers hate that

Supervisor Customer Account Manager: a remote kind of job, paid occasionally with gift cards

...performed by cheap, open weight LLM.

>> They should rename to Success Customer Account Manager.

No -- the one referencing crime should NEVER have be turned into an acronym.

Crimes should not be described in euphemistic terms (which is exactly what the acronym is)

You could argue "pornography" is the euphemism?

Definitely the most baffling acronym collision I have seen with Microsoft. I did one time count 4 different products abbreviated VSTS at one point.

Didn't MS have three things called "link" at one time? They were all spelled differently, of course.

Oh dear. Will make for an awkward thing to have on your resume.

"CSAM Ninja"

Wait till you hear about the Keen Kubernetes Knowledge iniciative

North American Zigbee Initiative

Back when we used Azure the only outcome was them trying to upsell us on Premium Support

Do you recall the kind of premium support? Azure Rapid Response?

I think we weren't paying for support and it was standard Business Support they were pitching. At the time we were having pretty fundamental problems with Azure Single Server Postgres which was really just a terribly engineered solution which they admitted had some nasty issues (there was some bug that would cause the storage IO threads to deadlock causing Postgres to crash)

Where do these alerts supposedly come from? I started having issues around 4PM (GMT), couldn't access portal, and couldn't make AKV requests from the CLI, and initially asked our Ops guys but with no info and a vague "There may be issues with Portal" on their status page, that was me done for the day.

This is the single most frustrating thing about these incidents. As you're harmstrung on what you can do or how you can react until Microsoft officially acknowledges a problem. Took nearly 90mins both today and when it happened on 9th October.

so true. instead of getting a fast feedback we are wasting time searching for our own issues first.

Same experience. We've recently migrated fully away from AFD due to how unreliable it is.

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