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IMO people tend to over-trust both AI and Excel. Maybe this will recalibrate that after it leads to a catastrophic business failure or two.

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You would hope so. But how many companies have actually changed their IT policy of outsourcing everything to Tata Consultancy Services (or similar) where a sweaty office in Mumbai full of people who don't give a shit run critical infrastructure?

Jaguar Landrover had production stopped for over a month I think, and 100+ million impact to their business (including a trail of smaller suppliers put near bankruptcy). I'd bet Tata are still there and embedded even further in 5 years.

If AI provides some day-to-day running cost reduction that looks good on quarterly financial statements it will be fully embraced, despite the odd "act of god".

to be clear, tata owns JLR.

Indeed, that slipped my mind. However the Marks and Spencer hack was also their fault. Just searching on it now it seems there is a ray of hope. Although i have a feeling the response won't be a well trained onshore/internal IT department. It will be another offshore outsourcing jaunt but with better compensation for incompetent staff on the outsourcers side.

"Marks & Spencer Cuts Ties With Tata Consultancy Services Amid £300m Cyber Attack Fallout" (ibtimes.co.uk)

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