Enormous amounts of price testing with a very clear strategy that is easy to see in pricing charts.
Enormous amounts of price testing with a very clear strategy that is easy to see in pricing charts.
When my grandparents went to the market in the developing country they immigrated from, they would bargain for everything, and every customer got a different price.
The developed world was rich enough that grocery stores didn’t need to waste time doing this, and could simply price high enough to earn a consistent profit margin and expect consistent sales. They did engage in price discrimination via coupons. Just not individually, until smartphones and apps came along.
Now that automation can handle a lot of the price discrimination, expect more of it, everywhere.
The behavioral economics here is that many people will pay a consistent (fair) price to not be surprised and not feel ripped off.
Agree that automation will engage in price discrimination whenever possible. When will we see the backlash? I have heard stories of outrage ("when I looked for airline tickets at work they were way cheaper than when I looked on my home laptop!") but we haven't seen a widespread reaction, and the moral aspect seems to be relatively overlooked at this time.