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Don't mix "development cost" with "overall support cost".

Overall support will include specific feature testing, regression testing, and user testing. Additionally, support tickets may be opened and introduce support costs in ticket management, escalation, and assessment.

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Don't provide any extra support? "Your browser is not supported/you are on your own" is much better than denying access.

Eventually people will start spoofing just to get in, and then you have a much worse problem in your hands. You know the Opera story. There is no excuse to block user agents unless it's commercial software with support contracts on the line.

I challenge your assumption that the average person knows how to spoof user agents.

The average person is not using Opera :)

I agree.. plus I'm using Opera as I type this.

It could be worse. You might be using Dillo.

Actually that's quite easy in Opera. There is a dropdown box to select different user agents called "Browser Identification".

I understand that the HN audience finds it incredibly simple to do. My point being, go ask your family members who don't frequent HN (or sites like it) what a user-agent is.

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