What we now call "Pastoral Care" emerged out of the behavior of some Irish monks in the sixth century embedding themselves in local communities exchanging advice for free mead and shelter. They started writing books about its effectiveness.
And so it became institutionalized world wide. So they would send a bloke to Ballykissangel, pay him to sit there, listen to the villagers’ woes on Sundays, and spend the rest of the week in the pub providing cultural enrichment.
Most importantly no numbers and report were used to justify these programmes. And this is what Sociologists say is the problem with modernity.
Corporate wonderland and McDonalds has convinced the "educated" numbers are somehow magic. And its easy to break that spell. Just ask a Kid to come up with a business plan to run a McDonalds. Its a super simple exercise involving costs and expenses. After they do that, ask them to scale it up so McDonalds can feed the world. Once you learn the McDonalds model cannot feed the world, the only path forward (for people who care about these things and most don't) is coming up with models that aren't built on top of numbers. There is a big reason the Church has outlasted corporations and empires. And its not numbers and reports. Its pastoral care.