All the same criticisms are true about hiring humans. You don’t really know what they’re thinking, you don’t really know what their values and morals are, you can’t trust that they’ll never make a mistake, etc.
When a CEO sees their customer chatbot call a customer a slur, they don't see "oh my chatbot runs on a stochastic model of human language and OpenAI can't guarantee that it will behave in an acceptable way 100% of the time", they see "ChatGPT called my customer a slur, why did you program it to do that?"