Discord uses Zendesk (1). However in the press release they don't name the third party that was compromised, and Zendesk denies that it was their service.
What other third party was Discord using if not Zendesk? Who's reputation are they protecting?
What other third party was Discord using if not Zendesk? Who's reputation are they protecting?
This might even be a PR move. They fucked up and can merely say "a third party" did it. Who's gonna verify this?
Unless we have whistleblowers we will never know. What a disgrace.
Kinda feels like Discord is lying by omission.
Edit: Actually my bet is their support staff just sold them out.
> they were able to compromise Discord Zendesk by compromising a "BPO Agent" (outsourced support).
> Of course, as is tradition, it is also entirely possible they're lying