I rarely buy from Amazon, but some small things I find only there. I ordered some phone accessories last week and needed a little more for free delivery so I added a shampoo. They dropped the shampoo without packaging in a paper bag with all the other stuff, when I opened it, of course, the shampoo was all over everything.

Their packaging and delivery quality is one of the worst. But they are still responsive to customer requests, although that is going down the sewer as well. I get often responses that look LLM/chatbot generated and often not answering my question. Or they try something like, sure I'll get you the refund as soon as you place the order again. Then I insist they refund now and so far I always got my money back.

So, basically their advantage for me is their sortiment (but you need to navigate through a lot of fake and garbage products), free returns and quick refund (often even without a return). But this is not a very strong one and I very rarely open their website - the pile of low quality listing is so off-putting that I generally avoid.