It's completely unclear to me from this article if they failed to open because of computer control or mechanical damage. The car was on fire, I think, that's not exactly a trivial crash (though the 2nd article a fire chief says it didn't look like heavy damage to cause a fire) And they only got 1 of 4 out before the rest died? It doesn't take much to make a door hard to open or a lock fail to operate. They were also intoxicated.
What scares me, as a new volunteer fire/ems, with these is how prone to fire they are and how hard it is to stop the fire once thermal runaway has started. Especially when you are trying to pull someone out.
But as I said I have no idea from this article what happened, incredibly badly written. I'm not a fan of tesla but it almost feels like a 0 data hit piece. It's very hard to understand anything from this article.