ChatGPT has a phenomenal brand. That's worth 100x more than "product stickiness". They have 700 million weekly users and growing much faster than Google.
I think your points on Google being well positioned are apt for capitalization reasons, but only one company has consumer mindshare on "AI" and its the one with "ai" in its name.
Every one of them refers to using “ChatGPT” when talking about AI.
How likely is it to stay that way? No idea, but OpenAI has clearly captured a notable amount of mindshare in this new era.
It is the same with chatGPT.
In that case, you should try OpenAI's gpt-oss!
Both models are pretty fast for their size and I wanted to use them to summarize stories and try out translation. But it keeps checking everything against "policy" all the time! I created a jailbreak that works around this, but it still wastes a few hundred tokens talking about policy before it produces useful output.
I suspect they chose that name because of the proximity with the word "cloud".
Same here. I tried saying ‘I asked LLM’ or ‘I asked AI’ but that doesn’t sound right for me. So, in most conversations I say ‘I asked Chat GPT’ and in most of these situations, it feels like the exact provider does not matter, since essentially they are very similar in their nature.
That's a you thing.
But when I'm being more serious I'd usually just say "I asked GPT"
I have a colleague who just refers to AI as "Chat" which I think is kinda cute, but people also use the term "chat" to refer to... Like, people, or "yall". Or to their stream chat.
https://en.wikipedia.org/wiki/Generic_trademark
Huh, bubble wrap, even.
Video description, from the Velcro brand YouTube channel:
Our Velcro Brand Companies legal team decided to clear a few things up about using the VELCRO® trademark correctly – because they’re lawyers and that’s what they do. When you use “velcro” as a noun or a verb (e.g., velcro shoes), you diminish the importance of our brand and our lawyers lose their insert fastening sound. So please, do not say “velcro shoes” (or “velcro wallet” or “velcro gloves”) - we repeat “velcro” is not a noun or a verb. VELCRO® is our brand. #dontsayvelcro
But since buying a vacuum usually involves going to a store, looking at available devices, and paying for them, the value of a brand name is less significant.
Post-pandemic, at work and such, "Zoom" has become synonymous for work call. Whether it's via Slack or Google Meet, or even Zoom, we use the term Zoom.
I don't know what the market share is on Skype (Pre-pandemic) or Zoom, but these common terms appear to exist for software.
Years old company growing faster than decades old company!
2.5 billion people use Gmail. I assume people check their mail (and, more importantly, receive mail) much more often than weekly.
ChatGPT has a lot of growing to do to catch up, even if it's faster
When I ask about which toaster is best, is it going to show me ads for a motorcycle because that's what I asked about last week?
I would wager that she was part of an A/B testing group, so her instruction may not have any real effect. However, we were both appalled by that output and immediately discussed alternative AI options, should such a change become permanent.
This isn’t the rise of Google, where they have a vastly superior product and can boil us frogs by slowly serving us more and more ads. We are already boiling mad from having become hypersensitive to products wholly tainted by ads.
We ain’t gunna take it anymore.
My observation is different: ChatGPT may be well-known, but does not have a really good reputation anymore (I'd claim that it is in average of equal dubious reputation as Google) in particular in consideration of
- a lot of public statements and actions of Sam Altman (in particular his involvement into Worldcoin (iris scanning) makes him untolerable for being the CEO of a company that is concerned about its reputation)
- the attempts to overthrow Sam Altman's throne
- most people know that OpenAI at least in the past collaborated a lot with Microsoft (not a company that is well-regarded). But the really bad thing is that the A"I" features that Microsoft introduced into basically every product are hated by users. Since people know that these at least originated in ChatGPT products, this stained OpenAI's reputation a lot. Lesson: choose carefully who you collaborate with.
I bet at most 10 % of people in the West can name the CEO of OpenAI.
I can assure you that in Germany (where people are very sensitive with respect to privacy topics), Sam Altman (in particular because of his involvement with Worldcoin ("iris scanning" -> surveillance)) has a very bad reputation by many people.
But does that mean that all of the people who talk about "asking ChatGPT" are actually asking ChatGPT, from OpenAI?
How many of them are actually asking Claude? Or Gemini? Or some other LLM?
That's the trouble when your brand name gets genericized.
If by "phenomenal" you mean "the premier slop and spam provider", then yes.
It just turns out that the wider public loves peddling slop. (Not so much though when on the receiving end.)
Yeah, exactly - like I said, generating slop.
(That same hypothetical mom will get annoyed when on the receiving end of a slop-generated email, though.)
I don't think majority of those 700m people use the product because of the brand. Products are a non-trivial contributor to the brand.
Also, if it were phenomenal, they wouldn't be called ClosedAI ;)