> Starbucks’ February layoffs of 1,100 corporate employees hit the IT team particularly hard, a source familiar with the matter said Thursday. They said an outside contractor named Tata Consultancy Services, based in India, has been given an increasing role in Starbucks IT division.
Well, why not? IT is a cost center after all /s
Why dont they fix the coffee...
I think at their scale it would be very difficult to provide a consistent and flavorful coffee. For better or worse they gained a large market based on dark roast coffee dessert drinks and moving to artisan coffee might just not be that profitable.
Finally some leadership that knows forcing AI slop on their workforce is destroying people's sanity.
(I've worked in machine learning for 20 years, AI has its place but CEOs don't understand what that place is)
Its place is in shit like recommendation algorithms and giving rewards and incentives to customers, not store operations. When will they learn :\