There are a lot of silly problems with the software and hardware that we use everyday and most of these problems are noticed by us, the power users. It's like with the Twitter-ad-supported saga: the power users bitch about it, look for alternatives but the regular Joe sticks with it and he's very happy. I know a lot of people who don't see any problems with Skype or Outlook and are very happy with them.
Today I was at the bank and the clerk wanted to print something and I had to literally wait there 20 minutes because the Adobe Reader was updating and some guy from IT was logged in remotely to make sure everything went fine with the update. She apologized telling me that "you know how it is with these computer programs nowdays" and that she was very happy with the old setup. I chuckled and thought of that Adobe Reader update meme[1] but deep inside I wept.