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> Amazon collected the money and just did not care, they need to be held accountable for these things.

Whenever this happened with me, Amazon was pretty quick to offer a refund/replacement.

They are very quick to refund/replace and I wonder if it’s because they have no way to track an item’s origin to a specific seller so they just treat the refund as a small cost in an otherwise very profitable system for them.

They are quick to refund/replace because most of the items sold are returnable and "replace" is just a second order. Basically you have the ability to self service this. So it's a quick way for a CSR to satisfy a customer without doing anything special.

When you noticed it, you mean

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