There are no incentives for that. Bureaucrat will get paid at the end of the month no matter what.
But if said bureaucrat makes its own process more efficient, they might get fired because they are not needed anymore.
But if said bureaucrat makes its own process more efficient, they might get fired because they are not needed anymore.
Plenty of dysfunctional bureaucratic organizations have high rates of occupational burnout and high employee churn due to the stress of repeatedly enforcing policies the employee knows full well are morally reprehensible.
So in real psychology, I claim there's plenty of incentive, even for the majority of people in the organizations.
Not for long.
> high rates of occupational burnout and high employee churn
See
So even if the DMV clerks want it to not suck, management want it to suck.