So if it were indeed a for-profit account, it would also be okay to give them just a couple of days to "find the money" or otherwise lose 11y of history?
A company that had a for-profit account would likely not incur that much of a bill that quickly, so it wouldn't play out the same. I imagine there are a series of escalating collections steps, and the flag switch popped them right to the most extreme end.
Just a guess.