Customer service is for customers, not for products. You are the product.
I don't remember how much it was, not much. I subscribed to the support for one month, then canceled. I've paid them hundreds a month for years, so it feels kind of cheap of them, but I did manage to get the help I needed.
Used to work in marketing-adjacent teams and know this too well.
If your goal is tech support, at least if you just light the money on fire you'll get warm.