The Customer Is Always Right (but not always human)

sergey.substack.com

2 pointsneural_thing2 comments

The Customer Is Always Right, taken to terminus results in a train wreck.

i have experienced good results with [the customers opinion is just as important, or more so, than the sale.]

People often forget that is just the first half of the quote. The full quote is:

"The customer is always right in matters of taste." -- Harry Gordon Selfridge