A warning to auth engineers: if an account is using a Gmail address, then auth codes from Google Authenticator should not be considered a second factor.
I think I requested the reset with various details, then had to wait 24 hours before continuing.
About a decade ago I had suggested to Google at an identity forum that they embrace a local government/organization model for their hard-landing account recovery process (since it can ultimately devolve to an ID check) by having a mechanism where you can start the account reset process and get something which could be taken to a third party to approve after they do an ID check. As people increasingly depend on things like email accounts for everything there are a constant stream of people who will lose access to their phones but could easily visit a notary, library, DMV, police station, etc. and pass a check against a pre-registered government ID.
I don’t use Google but at least in the Apple world you also get a fairly different prompt for enrolling a new iCloud Keychain device than simply logging in. Obviously that’s not perfect but there is a good argument for not getting people accustomed to hitting okay for both high and low impact challenges using the same prompt.
Incredible take. I don't know what's worse here — suggesting gmail address = google authenticator, thinking you can know the source of "auth codes", or the fact this is coming from an auth engineer. I'm switching to handwritten HMACs on paper napkins today.
I'm not sure if I have the same password reset flow as OP, but when I try to reset my password and even provide the 2fa code, it basically doesn't let me get past a certain point without contacting my backup email address or making me use a phone which I'm logged in on to complete the reset