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The more systematic fix is to make paying customers speak with actual humans, rather than buggy AI

Very strongly agreed. I can count on no hands the number of times I've contacted a company for support and had any interest in talking to AI. Indeed, the chatbots I've interacted with have all been so comically bad that I wondered if these companies were deliberately trying to frustrate me.

Escalating to a human in a time-appropriate manner seems like what people are asking for.

Weird how support suddenly answers questions when the tickets become public.

Thanks, email sent.

Thanks Dane!