Your post says about $10 charge, I am not sure how it happened with current flow.
Be very direct about the pricing, and please use your own product so customers are not confused.
In the post I mentioned that we build several products. I didn’t want to list them all, because I always feel a bit awkward about self-promotion. My goal with the post was to spark a dialogue, not to advertise.
RE pricing page: yes, we do state that there’s a minimum of 5 seats. But there are no chargebacks here, since we don’t take a card upfront and we don’t bill in a hidden way. In the worst case, if you missed or didn’t read that detail, you can simply decline and not subscribe after the trial. You’ll see the price in Stripe before giving us your card. And if you prefer, you can stay on the free plan for up to 5 ppl.
This is a dark pattern. You should display the actual minimum monthly charge in text that is at least as large as the price per user.
No, the worst case is the customer gets the $10 price into their head and then doesn't see the actual monthly charge amount when they subscribe. You are now charging the customer 5x what they expected to pay.
No wonder you get unhappy customers.
Here are two fixes
> "From $50"
> "$10/user minimum 5 users" in the same font and size