My Life as a TaskRabbit
businessweek.com
businessweek.com
In the US, hiring contractors exempts you from many of the taxes and liabilities of hiring employees, and they are also exempt from most benefits (their right to litigation against the company is also limited).
US readers will certainly be familiar with Vector (ie, Cutco knives) - they get away without providing any benefits/insurance, without reimbursing for expenses such as gas/phone bills, and with paying what often amounts to minimum wage because all of their salesmen are college students who are hired as 'contractors'[1].
Don't think I'm saying that contracting is bad - the same laws allow others to make very large sums of money working as contractors. It really just depends on what the setup with the company is.
[1] I may be confusing some of the details with other similar companies, but I know Vector engages in at least some of these practices, all of which are commonly practiced.
I guess this is not interesting for must of you US readers but it could be telling of what could happen to your TaskRabbiters.
However, at least in Belgium this kind of micro-entrepreneurship is actively discouraged. Contractors require an accounting-certificate or academic degree in order to setup a company (or sole tradership).
Skipping the basic step of registering as a company can leave you or the customer liable to all sorts of fines, depending if a court thinks the customer or the worker is at fault. The issue is sensitive because it involves manual labour, and there is a huge incentive to utilize black labour as labour costs are very high.
This renders a service like TaskRabbit a legal hazard for customers and workers, but the service itself can operate legally.
Once I heard this, I realized "Shoot, I contracted her. Am I legally liable for her injuries?" (Fortunately for me, she shrugged it off, and seemed to be covered under some insurance of her own.) And if she had not delivered the furniture due to her broken foot, would TaskRabbit make me look like the bad guy for asking for my money back? (Fortunately again for me, she made the delivery, amazingly.)
While things turned out OK in the end, suddenly the whole service felt much riskier, for both the employee and the consumer - and I felt irritated at TaskRabbit for subjecting me to that risk without some sort of a safety net in place. (Heck, I would have paid extra for one, some sort of "TaskRabbit Insurance.")
I have to say, as much as I dislike the idea of tight regulations on workers, and can see directly how much cheaper my services are removing those regulations...I think next time I'll pay the premium for a more legitimate furniture move, at least, until the law catches up to services like TaskRabbit.
TaskRabbit: Distributed underemployment.
That's their all-time record. The odds of real numbers resembling it are low.
Let's look at Chris Mok, mentioned in this article as a top-ranked TaskRabbit who makes "up to" $1500 a week, but a Reuter's article from February describes him as making about $3500/month, which works out to 42k per year[1], far far below that weekly "up to" number. And so when TaskRabbit's Leah Busque says people make "up to" 60k a year, my assumption is that most are making much less, especially when a "top ranked" guy appears to be about 18k below that.
I'd love to know mean and median figures, at the least, but haven't been able to turn them up—which doesn't do anything to alleviate skepticism about the "up to" numbers.
Obviously if someone can make even 20-30k from this in a market where they can't find anything else, then it's a good thing they've got TaskRabbit, but I wouldn't really call that enabling entrepreneurship in line with the TaskRabbit PR message.
[1] http://www.reuters.com/article/2012/02/09/us-peer-idUSTRE818...
First, an unemployment rate of 0% is bad. This is because not all unemployment is bad.
Frictional unemployment is actually a good thing (to a certain extent), because the alternative is having people stuck doing jobs they don't want when better jobs are available.
Structural unemployment is what happens when $old_industry dies because $disruptive_tech_company changes the market. It's definitely bad for the unemployed (who will never be re-employed in the same field), but it's usually the result of positive improvements to society at large. The 'solution' is that those people losing their jobs need to be retrained to work in another field, which is admittedly difficult, or retire.
Cyclical unemployment is undeniably bad. That's the result of boom-and-bust economies - people over-hiring during bubbles, and then having to lay off en masse when the market contracts. (The problem is largely that the people are being dumped into the jobs marketplace all at once, creating a glut, instead of being more evenly distributed).
The rest - someone who's employed but at a salary lower than what they'd like, or someone who retires because they're laid off... that's not unemployment. Someone may dislike it and they may think it's a 'problem' that needs to be 'fixed', but they need to realize that they're talking about something completely different from unemployment.
As for real unemployment, the ideal value is a point of debate amongst economists because it is tricky to measure, but somewhere in the ballpark of 5% is a commonly accepted value for the target 'natural rate' of unemployment.
That is, a sustained, unwavering value of 5% unemployment is actually the target for a healthy economy.
It's like using the term 'intellectual property' when discussing the Pirate Party vs. MPAA. Aside from the fact that patents and copyrights are completely different legal concepts, the word 'property' already implies a right to ownership[1] that one side asserts doesn't exist to begin with.
[1] '...inalienable rights... Life, Liberty, and Property' - Declaration of Independence (first draft).
1. voluntary - a person is capable of doing a job, that job is available and fits into that person's life, but (s)he chooses to work at a less demanding job not utilizing his/her skills. I don't see this as a problem, personal choice is OK.
2. involuntary - this is a case where a person or workforce has capacity to produce more, get higher wages, or otherwise be "better" employed, but market inefficencies[1] prevent the best employment. Again, this may not be a problem for the individuals - they may not be bothered by this, but it is a valuable measure for opportunity. If a company can employ these people for $fewer than the going rate, but $more than they are making and gain profit, they should, because it helps overall market efficiency - it helps lower the cost of employees overall, and helps raise the wages of the people who provide value. Everyone wins. Just like finding new sources of any raw material in demand, or using previously "too expensive" sources because the market price has shifted.
For a real example: company A had a systems office in my town employing some pretty good graybeards. A decided that they didn't want/need to be in that business anymore, and closed the office. For the large part, the graybeards were happy in town, and chose to stay and not work at as well paying jobs, for reasons outside of salary. The thing is - systems graybeards are in demand and expensive (usually). For a while they were underemployed, not making the money they should. But company B heard of this, and realized that they could pay cost-of-living adjusted salaries that saved them a lot of money on a pool of systems people with a proven track record. They opened an office hiring most of the underemployed graybeards and everything was in balance again.
Of course that example is almost the text-book ideal case of how efficiencies, indicators, and such should play out. There are harder cases of this. Finding ways to take advantage of the underemployed metric is more difficult.
Anyway -- that is the long way around of saying: underemployment may not be a good or even valid measure at a personal level, but at an aggregate level it is a good measure of where efficiency can be sought. Disbelieving it speaks more of personal/political biases than of a market understanding - probably because it is term associated often with jobs programs and other things many dislike.
[1] Like algorithms, just because a perfect theoretical algorithm has an efficiency of $X, a given implementation my only be able to achieve $Y efficiency (where $X > $Y).
I can see why TaskRabbit might be biased towards paying for the task automatically after the agreement has been entered, the alternative would be to make it easy for the buyer to screw the workers over, but it seems like they probably need an easier dispute process or they'll lose the buyers, I know I'm not using them again. I guess the worker ratings is supposed to help with this but I couldn't quickly figure out how to rate the worker and TaskRabbbit didn't make it easy by sending me an email about it or something like that, so I just gave up.
Also it seems much easier for us to scale up new runners than it is to get more task posters.
It's super fun working for a startup that is focused on real-world interactions. Situations like the one you describe are difficult to deal with and definitely highlight the value of good community management and customer service. It's a shame that TaskRabbit let you down. Maybe in the future if Airtasker expands to the US you can give us a try :P
Disclaimer: if it wasn't obvious I work for Airtasker.
It is an interesting place. There are many companies that use TaskRabbit as their recruiting agency. They post jobs that require to sign up on their websites.
Overall, I have to stop wasting my time on it. I intern(unpaid) at a startup that was planning on using TaskRabbit as delivery service. I thought it would be good (could be fun) income.
edit: this is from my experience in Chicago
I would expect those prices too if I went through TaskRabbit. I wouldn't expect the designer to be a top professional. I'd be looking for a deal.
My advice (and I've been working freelance for about 7 years) is to brand yourself as a top shelf designer and never offer your services on outsourcing websites. Go hyper niche instead in a category where you have some contacts and can get work fast.
If your designs are amazing, word gets around. Pretty much all new business I get is from word of mouth.
This is no different than the scaling limits of many online media companies, in fact. 83% of the US population is in an urban center. 81% of the US population has access to broadband internet (and not all of them take advantage of that access). Netflix's addressable US market for streaming is smaller than TaskRabbit's for tasks.
If dealing with logistics issues at scale would have been easy, your grocery store would have been able to deliver to your home. Do they ? No -- because its not cost efficient due to the logistics involved.
The purpose of the comparison to Netflix was to emphasize that the addressable market for your product or service need not be "every household in the nation" to be considered "at scale". It's OK for TaskRabbit to never offer all its services in every suburb -- because it's logistically difficult or impossible -- they still have the potential to be a large, profitable company without doing so. I never made a comparison between how easy or difficult it would be to grow.
http://www.theatlanticcities.com/neighborhoods/2012/03/us-ur...
'According to the Census Bureau, a place is "urban" if it's a big, modest or even very small collection of people living near each other. That includes Houston, with its 4.9 million people, and Bellevue, Iowa, with its 2,543'
That counts all 4.9 million people in the Houston Metro as being "urban", which is a joke. Maybe a few hundred thousand tops live in what you might characterize as a real city environment-the vast vast majority of is suburbs
>"Maybe a few hundred thousand tops live in what you might characterize as a real city"
Manhattan alone contains 1.6 million people; your few hundred thousand tops estimate for the U.S. urban population is very short.
But I imagine they either don't scale to the suburbs at all, or if they do, it will be more expensive to hire people in the suburbs, reflecting the higher cost of providing the services.
It's for the same reason I doubt they will ever came to rural areas. It's okay though, not all services have to be everywhere.