You seen to have failed to understand both solutions and changes you mention... the technology stack of our digital post and the change of letter delivery (I don't blame you, many of my fellow Danes don't understand it either).

But Eboks is not holding all digital post of all our citizens, it's one of at least 3 services who we can choose from to read our mail from the governmental organizations. It's a freemarket compromise with multiple private and public solutions the public can choose from.

Also while yes the private company that did deliver physical mail no longer will, another have taken its place for physical letter... Isn't that freemarket capitalism? Why should one private entity have the contract for all time?

Your post does read like the old "Denmark is a specialist hellhole" posts from the conservatives when Bernie Sanders dared using the country as an example of doing Social Wellfare + Free market right.