What you’re describing is how it _should_ work. Instead every server feels entitled to 20% regardless of how bad their service is and it is frequently atrocious.
Besides, I’d rather have efficient and impersonal than (at best) fake nice.
Besides, I’d rather have efficient and impersonal than (at best) fake nice.
And you think other hourly service workers aren't being that way to some degree? Lol.
Like plumbers, electricians, mechanics, carpenters/framers?