Charlie Munger once said something to the effect of "show me the incentives, and I'll show you the outcomes".

There is very little incentive to produce high-quality software, to not alienate your customers, and to support the thing you already sold. Those things cost money. Money paid for those things is money not paid to shareholders, and that's the ultimate incentive in our system.

They've got you by the balls, and secretly, your CEO thinks their CEO is a genius for thinking up and implementing that business model. Pay up.