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You wake up to a bill of one hundred thousand dollars and now it's up to you to dispute it. I think hating them for it is very fair.

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Its just numbers on a screen.

If you woke up to the auto-withdrew $100k from your bank account and now you need to get it back that's another story.

Really? You’re not “disputing it”. You were charged fair and square. You send an email to their customer support and they say “no problem” and help you prevent it in the future.

And what if they don't say "no problem"? Like the Netlify case where they at first offered a reduced bill (which was still a lot) before the post got viral and the CEO stepped in.

Then don’t use a service that has a reputation for poor customer service?

Like they use to say about IBM…

“No one ever got fired for choosing AWS (or Azure)”

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