It's not the clunkiness of the software that's the problem, it's the bugs. They frequently introduce regression defects in new releases. Like on my watch, suddenly structured track running workouts stopped tracking speed correctly and it took them like a year to fix it. I get the impression that they have a lack of test automation and too few human QA Engineers to manually test every feature on every release of every one of their many devices.

https://www.dcrainmaker.com/2019/06/competitor-software-inst...