- Find the non-emergency number for the police;
- Report a crime;
- Find my car that has been towed;
- Pay a fine, citation, traffic ticket, etc;
- Find the nearest police station (to get fingerprints, etc);
- Apply for a job;
- View a map or statistics about crime.
To do any of those, I have to start at the picture of cops, scroll all the way to the bottom of the page (past lots of press releases), click on "about" and then start navigating. Or notice the tiny box on the far right side of the screen, click "about" (why click "about" if I want to find my car? I dunno), then start navigating. Some of these links are also in a PDF [1] just in case I haven't gotten my "Acrobat Reader wants to update itself" message for the day.I'd say this is at least 25% less functional than some other (probably much cheaper) very plain sites I've seen for similarly-sized cities. [2]
In other words: if you aren't in the business of user experience, think twice before presenting a novel user experience. The business of police should be policing, not looking cool online. There is a zero chance that a technophobe would be likely to solve their problems using this site, thus increasing the burden on (already depleted) staff at stations.
[1] http://www.milwaukeepolicenews.com/wp-content/themes/milwauk...
[2] E.g., http://www.cincinnati-oh.gov/police/