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I hate AI CS with a passion. It has neither the information or the authority to be effective.

I've known so many people who were destroyed by customer service work in call centres though. Most turned to drugs, some to suicide, the lucky few made it out but still carry the trauma. Timed toilet breaks, eight hours of angry customers, for basically minimum wage with no benefits. It's one of the worst environments for a person to be in and seeing it become automated I'm definitely aware of there being upsides as well.

That's only an upside if there are better alternatives for those people. If there are only worse alternatives, then obviously it's worse

I've worked in call centres a couple of times and found it depressing, but I've also worked in a restaurant washing dishes on sixteen hour shifts. To be honest, call centre was better

Where is the line of what you find acceptable then? As long as there's no a alternative anything is ok?

Like I get what you're saying but some work is just cruel.

Yes, and some work is crueller than others.

What I'm saying is there's no upside to just getting rid of an option

I outlined the upsides.

At least in Canada you can legally demand what it promises you.

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