in addition to this detail I might add I can't remember the last time I had a customer service call that took place with someone stateside. It's easy to point to AI when offshoring for favorable interest rates is really the reason.
because 2020-2022 COVID happened and forced everything remote. world didn't end.
the offshoring boom was the 90s and 2000s, and generally ended not amazing, but now a new generation of leadership saw it could be done, and done better -- video calls to the other side of the globe work far better than in 2004, speaking from experience.
American Express
And a large bank headquartered in Virginia
I think USAA but that was two years ago
I called bank of america’s credit card line and asked for a support agent. A friendly lady answered, she had a southern accent. :)