>I think you're really bending over backwards to make this company seem non viable.

Having experienced Anthropic as a customer, I have a hard time thinking that their inevitable failure (something i'd bet on) will be model/capability-based, that's how bad they suck at every other customer-facing metric.

You think Amazon is frustrating to deal with? Get into a CSR-chat-loop with an uncaring LLM followed up on by an uncaring CSR.

My minimum response time with their customer service is 14 days -- 2 weeks -- while paying 200usd a month.

An LLM could be 'The Great Kreskin' and I would still try to avoid paying for that level of abuse.