Welcome to the Technocracy: Dreams of forgotten movement from the 1930s live on

What makes WhatsApp revolutionary compared to SMS or ICQ (or AIM or gchat or Facebook Messenger or...)?

Teddy Roosevelt, a man anxious to do good things, probably gave the idea that people who know things should control things a big boost by promoting science, public health, and reasonable regulation of businesses. This succeeded so well that it seemed like a reasonable approach to government and was extended with the founding of the Federal Reserve to manage the money, by Wilson during WWI when the government took over the economy, by Herbert Hoover when he was a leading problem solver for US presidents during the decade or so before he became president. FDR and most of his successors have continued the trend, with many obvious successes. But the unseen problem was that people felt disenfranchised by the reliance on experts, and our social system, which requires shared wisdom and a balancing of interests and powers did not have appropriate checks and balances to arrange things so that either the technical intelligentsia would somehow be self-correcting or that there would be some other intelligentsia that could check and balance.

The Wikipedia article is more comprehensive https://en.m.wikipedia.org/wiki/Technocracy_movement

I was thinking of Player Piano, which might be the best of Vonnegut's novels, as I thought over this article. Vonnegut said that all of the stories we believe are lies, because we are not smart enough to know the truth. Where do you think Vonnegut would place the blame, on some story, on the species, on the technology, or on the universe? Or how about the view that technology is a bottle full of miracles, but when one reaches in the bottle and tries to pull out a miracle, one's fist is always too big to pass through the bottle's neck?