The better question is; why deploy AI if you could just use a touch screen kiosk? That would actually be an improvement over having to shout at a box.
How do you handle doors in public spaces? People have been touching door handles to enter fast food restaurants for decades and we've been fine.
> you'll quickly realize how slow people are
This, I think, is the real reason we won't see screens at drive-throughs. Screens can work in-store because you can have many screens to compensate for slow people. To apply the same for cars you'd either need the screen move with the car as it moves through the line, which would likely mean placing the order on your phone, or you'd need significant infra to create many stalls where cars can place orders. For the latter, Sonic is well positioned for this with their drive-in stalls but most other fast food restaurants don't have the physical space for that.
I go to the wc and wash my hands before touching my food, can't do that if I'm ordering in the drive thru and I dont always have hand sanitizer around and don't really like using it either
"I can speak a lot faster than I can type."
The fact that I found it objectionable doesn't mean that he said something untrue. For him and most others, it probably is true.
But for me, a keyboard warrior by trade for 30 years who has high functioning autism and crowded teeth and actually doesn't like talking, I can type WAY faster than I can speak aloud.
In spoken conversation, I am usually a man of few words. But sit me in front of a text prompt and I will TL;DR the fuck of you with a 5 page essay on a topic you probably don't really care about.
My point is that everyone has their own preferred method of communication, and most people like talking just to hear the sound of their own voices. A lot of people say they prefer interacting with a human at restaurants - I avoid going to restaurants because I don't like interacting with people and will DoorDash to my home instead. To asocial introverted keyboard warriors, it's sometimes difficult for us to relate to the baseline human experience.