Apple wants a sysdiagnose for a feature request

lapcatsoftware.com

31 points·latexr··6 comments

You submit something through this system, and my best bet is it goes to some system where someone completely detached from engineering groups them into categories manually or maybe now with the assistance of tools, mass dupes all of them into these "categories", and auto-closes anything without "logs" aka the sysdiagnose.

Feature requests even by Apple employees will get "dup'd" into a "P2" ticket, aka this thing is never going to get looked at. I assume whatever comes through this system has little to no chance of ever actually getting looked at by someone in a position to give it an honest look.

You’re making a bunch of wrong assumptions. Yes, the system is deeply broken, but not in that way. Some people from inside Apple have given small insights into it. Of course it’s not true that anything without a sysdiagnose is auto-closed, because otherwise they wouldn’t be asking for one years later. And of course they’re not just grouped into categories, when they can’t even manage duplicates properly (they have the ability to do so and you get notified, but it’s also common to open something as an explicit duplicate of something else with reference number and it’s never flagged).

Speculating about the system and then criticising that speculation isn’t helpful. We have to criticise the system as it exists.

I got a request a few months ago for a sysdiagnose for a bug I filed for their in app purchase server API.

There really is very little reason to file bugs with Apple now.

working as intended

Or just do it, because it doesn’t hurt?

Have you ever taken a sysdiagnose and looked inside? It's a privacy nightmare.

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