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Different situation. You already had a product that they were quite happy with, and that worked well for them. So they saw change as a problem, not a good thing. They weren't waiting for anything new, or anything to improve, they were happy on their couch and you made them move to redo the upholstery.

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They were not happy otherwise we would not have new requirements.

Well maybe they were happy but software needs to be updated to new business processes their company was rolling out.

Managers wanted the changes ASAP - their employees not so much, but they had to learn that hard way.

Not so fun part was that we got the blame. Just like I got down vote :), not my first rodeo.

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