That would be awesome!
But in fact, customer call centers tend not to be able to even know that you called in yesterday, three days ago and last week.
This is why email-ticketing call centers are vastly superior.
But in fact, customer call centers tend not to be able to even know that you called in yesterday, three days ago and last week.
This is why email-ticketing call centers are vastly superior.
It works the same way when I'm helping someone else: most reasonable people don't expect that if they make an audio call I will magically solve their problem faster. Maybe it will be slower and they will get a lower-quality ad-hoc solution.
Nor what you told the person you talked to three minutes earlier, during the same call, before they transferred you to someone else. Because their performance is measured on how quickly they can get rid of you.
It is our problem that needs fixing, so we can just wait untill either they redirect us to the right person with the right knowledge who might be one of the higher ups in the call centers. Or we just quit the call. Either way, it doesn't matter to the company.
Plus points that they don't have to teach the frontline customer service more details too and it could be easier for them to onboard new people / fire old employees. Also they would have to pay less if they require very low specifications.
man I remember the is 0.001 cent = 0.001 $ video /meme of verizon