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generic92034

> It's not going to replace anyone's job.

Is it not, in the scenario you are describing? You are saying the agents are free now to do higher-value work. Why were there not enough agents before, especially if higher-value work was not done?

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It's such a useless platitude. The "higher value work" is answer more calls so we can have less staff on queue.

Exactly. The only thing this does is allows the company to have fewer staff while making the jobs of the few who remain worse. Great product, can't imagine why the general public aren't thrilled about 'AI'.

Because call centers are cost centers - nobody pays a dime more than they have to in these situations and its all commodity work.

But that means the so-called "higher-value" work does not need to be done, so agents can be fired.

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