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We stopped after it kept transcribing a particular phrase of domain jargon as “child p*rn”, again and again.

Unless a case goes down the legal road, nobody is ever bothering to read old call summaries in a giant call center.

When was the last time you called a large company and the person answering was already across all the past history without you giving them a case number first?

Does an AI summary hold up in court? Or would you still need to review a transcript or recording anyway?

You can store low quality audio cheaply on cold storage so I suspect that's the real legal record if it got that far.

My guess is that the summaries are never actually read, so accuracy doesn't actually matter and the AI could equally be replaced with /dev/null

We tried Otter.ai, someone complained and asked: "Could you f-ing not? I don't trust them" and now Otter is accused of training their models on recorded meetings without permission. Yeah, I don't even care if it works, I don't trust any of these companies.