I haven't had any chatbot outside that be useful to me. I always end up getting to the end of all the prompts only to be told I need to speak to a human or the chatbot going in a circle, in which I have to reach out to a different layer of support.
Hah. I had to argue with a chatbot and representatives when a bottle of shampoo arrived shattered and the Amazon package was filled with shampoo.
They literally said "put what remains of the product into a bag and return to UPS Store". I explained the absurdity, but no. So I duly show up at UPS who, to no-one's surprise but Amazon's, didn't particularly want a zip lock bag with 16 oz of shampoo in it.
And then they sent me a replacement bottle that broke similarly.
They didn't try that route again, but similarly, explaining that the "free replacement we sent you" was also delivered damaged, and I was still out money with no shampoo to show for it, also took a lot of effort. "But I see we sent you a replacement item, so you can't also get a refund." "Your replacement is also broken." "Oh, I thought that was the first bottle." "It was, too."
I've had success with just repeating "Agent please" or "I wanna talk to human" if I notice the chat bot isn't a traditional conditional-if-else-bot but an LLM, and it seems like most of them have some sort of escape-hatch they can trigger, but they're prompted to really avoid it. But if you continue sending "Agent please" over and over again, eventually it seems like the typical context-rot prevents them from avoiding the escape-hatch, and they send you along to a real human.
I couldn’t do the regular return flow because hygiene, but the chat bot immediately issued a refund.
I think I used to just type in my problem into a text box and press send like an email.