That e-filing web site for taxes has never worked for my son because he can’t complete the id.me process, it might be as simple as you are an unperson if you use an android phone or maybe because he’s just started in the workforce he does not have a long history of tax filing and credit history to match up with.
Two years in a row we’ve been able to fill out a 1040 and the NY state equivalent and make a paper submission in less time than it takes to reach an operator on hold.
These identity verification services look like a scam to me. LinkedIn incessantly hassles me to verify with CLEAR and it always fails without a clear error message, either “it just doesn’t work” or my hair has grown too much since I got my driver’s license or it is making me take my glasses off and comparing to a driver’s license photo where I am wearing glasses.