Their support is garbage: 1 Android version and only 3 years of security updates for a phone that cost nearly $1000. Google and Samsung offer 5+ years on their flagship phones.
The cameras are held back by incompetent software; the camera app does not even rotate for a left handed mode (they only need to rotate text and icons). Their camera app behaves like a point and shoot camera from 2004, and you have to treat it like that or your photos will be a blurry, underexposed mess. The cameras are technically fine, but the software implementation is truly terrible.
Yes, the phone has a headphone jack and micro SD slot, but those aren't worth it when everything else sucks. Sony is far, far behind other major Android manufacturers when it comes to software quality and support.
I gleefully gave Sony money for the 5 IV in late 2022. The phone stops receiving all updates next month (September 2025). Custom ROMs (e.g. LineageOS) are nonexistent because Sony has such an insignificant market share.
I won't be giving Sony any money for a new phone.