A CRM that lives in your inbox and messages

I’ve been thinking a lot about how Software has always required us to adapt to the UIs and workflows someone else defined as “the right way”. Every CRM I’ve ever used, assumed I’d spend hours inside its UI, filling out forms and updating fields. But the truth is, I only do that because it someone designed it that way. There is no value in the UI, in fact I hate it, but I have do it anyway, because it's the only way to get the answers I need.

We'll I just shipped something different: a CRM that lives in your inbox.

https://chuff.co is built around the idea that the next generation of apps should meet us where we already work — in emails, in meetings, in messages — and quietly take care of the busy work in the background. You build your own district workflows as "agents", and you can include them in conversations to complete tasks (starting with Email). For example, you could forward an invoice and say, "Make sure this invoice is correct, then update QuickBooks and let Gary from finance know so he can approve".

These aren't chatbots, but virtual teammates that complete long tasks in the background asynchronously.

Yes you may still want to dive into the UI, but the point is that you don't have to.

Do you think this could be valuable or is Email as an interaction mode AI a terrible idea?