The joke is that Xbow only works because they have close to 100 employees operating the software
Still could be worth doing a bit of manual work like this, but it's worth being cautious about drawing conclusions from it.
There's nothing fundamentally bad about having Oompa Loompa's behind the scenes, as long as you're honest about the outcomes you can provide.
I agree, though: also a very sensible way to prioritize development work.
At least they're not lying right? It's just people using computers.