Not necessarily true, as the success of streaming shows. The problem comes when the unbounded greed of the billionaires in charge leads them to inflate prices beyond their customers' ability and willingness to pay.
It’s absolutely a service problem.
Since I'm a consumer, not a provider, I side with consumers.
Streaming sucks today -- I should know, I'm subscribed to most platforms.
Anyway I’m not taking platforms side just stating that “I don’t get enough value” and “it is too expensive” are the same thing.
Sadly, you're right. But it's a Catch-22 here, if I pirated everything people would accuse me of being part of the problem, etc.
I enjoy the moral high ground of paying for everything yet still supporting piracy (with caveats, and not for everything): it makes my position unassailable.
And I disagree with your last statement, as I said it's a framing issue and framing matters. I'm pro consumer, and therefore, it's not the same thing .
Frankly this says a lot about you and not much about everyone else