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Approximately all of the people complaining want improved service, not zero service.

Yeah but standards aren’t that high. After all, they do apparently consider 65% on-time as functioning.

[citation needed]

<ref> https://news.ycombinator.com/item?id=44870235</ref>

Hmm yes, a perfect system isn't in place so clearly it's far better to have nothing at all.

Second time you used that stat. You really seem to love it.