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Comment by serf | Hacker News Reader

Being on day 4 of being ignored entirely by CSRs from Anthropic after 5 months of paying for Max x20 has put a sufficiently bad taste in my mouth that it has killed all of my previous Claude Code cheer-leading efforts.

Sure, go have fun with the new software -- but for godsake don't actually depend on a company that can't bother to reply to you. Even Amazon replies.

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I had a problem with signing up for max with the wrong email, then thinking I didn’t actually do it, so I signed up with the one I wanted.

Saw the double bill and contacted them, I had a full refund in a couple days and a nice personal note thanking me for being a max user.

This was a couple months ago so it’s possible they’ve had a huge influx of requests that made it difficult to respond fast lately but I had a good experience with their customer service.

Isn't a large part of AWS's reputation based around providing surprisingly good customer support?

My experience has generally been positive, even as a small customer spending in the low thousands per month. I've definitely had help that wasn't particularly effective or adept. Lots of gradual escalations which are fairly time consuming. But they've certainly made sure I had assistance, and it was fairly prompt.

For me it was the constant overloads. Paying 200 USD a month only to open Claude Code and half the time it would get stuck at the initial prompt. Sometimes with an overload error, sometimes just stuck forever. Maybe they improved it now, but it has motivated me to switch to Cursor Agent (also TUI based like CC) with GPT-5 to see if it was a viable alternative to Claude Code and so far it is working even a bit better for my use-cases.

Curious, what is the issue you're running into that you want them to resolve?

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