> they even have their own bugtracker because every other option just wouldn't cut it
Of all the things to NIH, this is one of the most defensible -- lots of bugtracker options just aren't very good.
Of all the things to NIH, this is one of the most defensible -- lots of bugtracker options just aren't very good.
I used to work for Dyson and they moved to Teamcenter for CAD management (basically a shitty VCS for CAD). Similarly to Jira it had all the features you'd ever want in its white paper, but it was abysmal to use - even worse than Jira.
Anyway the nicest bug tracking software I've used so far is Phabricator. Quite a lot nicer than anything else, but it is tightly integrated, and I wouldn't really recommend Phabricator these days because a) no integrated CI system, b) it's semi abandoned, and c) PHP. And yes that does matter. (Though TBF it beats Ruby.)
...and it still wasn't great.