I had even taken it upon myself to develop a (very rudimentary, but functional) piece of software to manage the Service Department of my current employer, since RMAs/Repairs were still being handled with paper and email when I arrived a few years ago, Sage apparently lacking a suitable module as well as the looming shadow of "that's the way we've always done it" thinking.
Carbon looks like it would trim a lot of the thorns my current employer gets hung up on, but it would take some serious convincing to migrate over given the entrenchment of old and comfortable habits, inefficient though they may be.
Anyway, thanks for the response, I know you folks are busy.