I got into a situation a couple of years ago with Google over a few dollars when I terminated my paid GSuite account. It was impossible to contact them to settle the balance. They kept sending emails from a Google-branded department that was clearly outsourced. The process was literally Kafka-esque.

Didn’t manage it in the end. Ended up going to collections who happily listened and cancelled the debt.

I was a happy paying email customer of many years.

I now am sworn never to enter any kind of relationship with Google, and encourage to do the same.