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That’s valid. But many people, including elderly users, prefer voice interfaces. Our system can serve those customers without requiring a smartphone or web access.

GitHub: https://github.com/videosdk-live/agents

you overestimate customers. most of them not going to bother to read documentation . used to work closely with big telecoms. amount of support calls that are resolved by "make sure that connector is tight" is crazy high (they invented f-type connectors that work even when they are not tightened properly). "reboot it", solves most of remaining issues.

imho, human populated callcenters may actually become a good business model in a few years, after everybody will fire their personal to replace it with AI, and will discover that in some cases you need humans

You're not wrong. Businesses that do that are going to be in for a rude surprise. Time will tell if they care about pissing off their customers more than they care about getting rid of workers.