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What is the infrastructure tooling behind this product? I wanted to build this but it seemed like it is not a small startup project to build such big infra without riding on the existing email infra (which results in loss of the excitement to actually build the project itself and continue using the existing email infra by giants)

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You can do this with SES on AWS or Mailgun. We use SES for this exact use case. Giving agents programmatic access to an email inbox and programmatically creating inboxes.

Yes you can use SES or Mailgun. But you would also need to build inboxes, email threading, attachment parsing, semantic search, structured data extraction, and more.

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